Shipping estimates are provided by the USPS and are not a guarantee of delivery time.
Why is fast shipping needed? Once henna paste is mixed, it needs to rest for 24-72 hours for the dye release and then it should be used that day or stored in the freezer to preserve freshness. Lengthy delivery times with First Class shipping mean the henna will arrive past its peak. Once it hits its 'peak' it will slowly begin to demise and go bad. Storing in the freezer slows down the demise process and keeps it fresh.
Domestic Orders: Due to the perishable nature of fresh henna paste, we suggest shipping via Priority Mail or Express Mail.
- First Class Mail is estimated 7-10 days in transit, may take up to 1+ month, no tracking. First Class is NOT recommended for perishable henna paste, the long transit time means the paste will arrive past its prime.
- Priority Mail is estimated 2-5 days in transit.
- Express Mail is guaranteed 2 days in transit. We only guarantee paste that is shipped via Express Mail as this insures it arrives quickly and in perfect condition.
INTERNATIONAL ORDERS: Premixed paste is perishable. The longer delivery times for international orders means the paste will arrive past its prime. We prefer to send you henna powder, oils, and our recipe so you may make fresh paste at home and be guaranteed lovely fresh product. We can't guarantee the results of paste shipped internationally due to the longer time in transit and customs delays.
Henna Caravan can not be responsible for orders delayed or seized by customs
Customer is responsible for any VAT, Taxes or Duties levied. These charges are assessed by your country and Henna Caravan has no control over these taxes.
Order Processing and Shipping Times
Orders ship Monday-Friday, excluding weekends/holidays.
Our goal is to ship most orders within 2 business days, though this is not always possible, we try our best!
If you require expedited delivery please choose Express Mail and include a note that you’re in a time crunch.
Delays may occur if we are out of stock of an item.
Shipping rates on the website are approximate, wholesale/bulk orders, large or odd shaped items may require more postage and we will contact you to make arrangements. In the event you are overcharged on the shipping estimate we will issue a refund.
Local Pick Up in Camarillo, California
Place your order and choose LOCAL PICK UP or include a message in the notes.
We will hold your order and contact you when it's ready to pick up, usually within 24 hours. Any shipping fees will be refunded.
336 Dawson Place, Unit A (at corner of Dawson Place and Dawson Drive)
Camarillo, CA 93012
Look for the little elephant sign on the corner door!
Please Check your Delivery Address!
Double check your address is correct when in the check out process. Sadly, each week we have several customers whose orders are shipped to old or inaccurate addresses. Please don't let this happen to you!
All U.S. orders ship via US Postal Service.
Need it FAST? Upgrade to Express Mail, 2 days in transit, guaranteed, signature required. DHL or FEDEX available by request.
Delivery times do not include time to process or package your order.
If you require your order shipped with another carrier there is an additional $5 fee applied as it must be hand processed and taken to the shipping company.
Lost, stolen or misaddressed
We cannot be responsible for lost or stolen packages.
If we are provided a bad address you are responsible for the additional shipping charges incurred to re ship your package.
Henna Caravan will not ship a replacement until the first package is returned by the postal service.
Contact your local Post Office if there is a delivery issue. They are able to help you the best! Your tracking number is emailed to you.
Notify us if your package has not arrived within 2 weeks. If the package is undeliverable it will be held at your local post office for 2 weeks for you to pick up in person. After this time it is returned to us. Please have the order number so we may look up your details if there is a problem. Missing orders can not be re shipped until the first package is returned by the postal service.
Please double check your address is correct. You are responsible for additional shipping charges incurred to re ship your package. Orders shipped to a bad address can not be re shipped until the first package is returned by the postal service.
If we misaddress a package
If we make a mistake on the shipping address we will repack it with fresh products and reship the package at our expense.